Terms & Conditions

Last Updated: 5th September 2024

Welcome to Urban Nest and Nook! These Terms and Conditions (“Terms”) govern your use of our website www.urbannestandnook.com and any services provided by Urban Nest and Nook. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. General Information
1.1 Nature of Service: Urban Nest and Nook is a dropshipping store that offers products sourced from third-party suppliers. We do not stock or own the products listed on our website; instead, we coordinate the sale and delivery of these products directly from our suppliers to you.

1.2 Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction to use our services.

2. Orders and Payment
2.1 Order Acceptance: All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

2.2 Payment: Payment for all orders must be made at the time of purchase. We accept payment via credit cards & PayPal.

2.3 Pricing: Prices listed on our website are in USD and are subject to change without notice. We are not responsible for pricing errors, and we reserve the right to cancel orders in case of such errors.

3. Shipping and Delivery
3.1 Shipping Times: Since we operate as a dropshipping store, shipping times may vary depending on the supplier and the destination of the order. Estimated shipping times will be provided at the time of checkout but are not guaranteed.

3.2 Shipping Costs: Shipping costs will be calculated and displayed at checkout. Additional customs fees, taxes, or duties may apply depending on your location, which are the buyer’s responsibility.

3.3 Delivery: Urban Nest and Nook is not responsible for delays caused by the shipping carrier, customs clearance, or other external factors.

4. Returns and Refunds
4.1 Return Policy: We accept returns within seven days of delivery, provided the item is unused, in its original packaging, and in the same condition as received. To initiate a return, please contact our customer service at admin@urbannestandnook.com

4.2 Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within seven business days and credited to your original method of payment.

4.3 Non-Returnable Items: Certain items, such as perishable goods, personalized products, or items marked as “final sale,” are not eligible for return.

5. Product Descriptions and Availability
5.1 Product Descriptions: We strive to provide accurate product descriptions and images. However, we do not warrant that the descriptions, colors, or other content available on our website are error-free, complete, or current.

5.2 Product Availability: We cannot guarantee the availability of any product at the time of your order. If a product is out of stock, we will notify you and offer an alternative product or a refund.

6. Intellectual Property
6.1 Copyright: All content on our website, including text, graphics, logos, images, and software, is the property of Urban Nest and Nook or its content suppliers and is protected by intellectual property laws.

6.2 Trademarks: Urban Nest and Nook and all related trademarks, logos, and service marks are the property of Urban Nest and Nook. Unauthorized use of these marks is prohibited.

7. Limitation of Liability
7.1 Disclaimer of Warranties: Our services and products are provided “as is” without any warranties, express or implied. We do not warrant that our website or services will be uninterrupted or error-free.

7.2 Limitation of Liability: In no event shall [Your Store Name] be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services or products.

8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of our jurisdiction, without regard to its conflict of law principles.

9. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitute your acceptance of the new Terms.

10. Contact Information
If you have any questions about these Terms, please contact us at admin@urbannestandnook.com